Terms of Use

1. Acceptance

These Terms of Use (“Terms”) govern access to and use of the usekayro.ai website and the Kayro platform, operated by DATACADO LTDA, registered under CNPJ no. 62.623.254/0001-13, with its registered office at R. Hungria, 888, Conj. 51 Garage1, São Paulo/SP, CEP 01455-905 (“Kayro”, “we”).

By accessing the website or using the platform, you acknowledge that you have read, understood and agreed to these Terms. If you do not agree, please do not use our services.

2. Description of services

Kayro provides an artificial intelligence platform for customer engagement and conversational analysis of business data. The specific features available to each customer are defined in the corresponding commercial agreement.

3. Registration and account

Access to the platform requires a subscription by an organization and the creation of a user account. You are responsible for the accuracy of the information you provide and for safeguarding your credentials, and must notify us immediately of any unauthorized use.

4. Permitted use

You agree to use Kayro only for lawful purposes and in accordance with these Terms. The following are prohibited:

• Violating laws, regulations or the rights of third parties.
• Attempting to gain unauthorized access to systems, accounts or data.
• Reverse engineering, decompiling or extracting source code in any form.
• Using the platform to send spam or misleading, illegal or abusive content.
• Interfering with the normal operation of the services, including load attacks, unauthorized scraping or exploiting vulnerabilities.

5. Intellectual property

All rights to the website, platform, trademarks, logos, layouts, code and content produced by Kayro belong exclusively to DATACADO LTDA or its licensors. Access to the services does not transfer any intellectual property rights to the user, other than the limited, non-exclusive and revocable license to use them as contracted.

6. AI-generated content

The responses, suggestions and analyses generated by the platform result from processing by artificial intelligence models and may contain inaccuracies. Customers are responsible for validating critical decisions, especially in regulated, financial or legal contexts. Kayro does not replace specialized professional advice.

7. Privacy

The processing of personal data on the website and platform follows our Privacy Policy, available at /privacy, which forms an integral part of these Terms for all purposes.

8. Availability and support

We make reasonable efforts to keep the platform available and secure, but do not guarantee uninterrupted operation. We may carry out scheduled maintenance and updates and temporarily suspend services when necessary for security or product development. Specific availability and support levels, where applicable, are defined in commercial agreements.

9. Limitation of liability

To the fullest extent permitted by applicable law, Kayro is not liable for indirect damages, lost profits, loss of data or interruptions resulting from the use of, or inability to use, the platform, except in cases of proven willful misconduct or gross negligence. Specific contractual liabilities take precedence where an agreement has been signed between the parties.

10. Changes to the Terms

We may update these Terms at any time. The current version is always the one published on this page, indicating the date of the last update. Continued use of the platform after material changes constitutes acceptance of the new Terms.

11. Governing law and jurisdiction

These Terms are governed by the laws of the Federative Republic of Brazil. The courts of the Judicial District of São Paulo/SP are designated to resolve any disputes arising from them, with an express waiver of any other jurisdiction, however privileged it may be. Effective date: April 18, 2026.

12. Contact

Questions about these Terms may be sent to contato@usekayro.ai.